Effective Date: August 30, 2025
Website: sparkleprocleaners.co.uk
At Sparkle Pro Cleaners, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, use our services, or communicate with us. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, email, phone number, and payment details when you book a service or make an enquiry.
- Service Information: Details about your property, cleaning requirements, and booking history.
- Technical Information: IP address, browser type, operating system, cookies, and browsing behaviour on our website.
- Communication Information: Emails, messages, or feedback you provide when contacting us.
2. How We Use Your Information
We process your information for the following purposes:
- To provide and manage cleaning services you book with us.
- To communicate with you about bookings, quotes, or customer support.
- To process payments and issue invoices.
- To improve our website, services, and customer experience.
- To send service updates, promotions, or newsletters (only if you opt in).
- To comply with legal and regulatory requirements.
3. Legal Basis for Processing
We process your personal data under the following legal grounds:
- Contractual necessity – To provide cleaning services you have booked.
- Legitimate interests – To improve services, prevent fraud, and market relevant offers.
- Consent – For marketing communications where you have opted in.
- Legal obligation – To meet tax, accounting, and regulatory requirements.
4. Data Sharing & Disclosure
We respect your privacy and only share information when necessary:
- With trusted employees and contractors who deliver our cleaning services.
- With payment processors and IT providers that support our operations.
- With regulatory authorities if required by law.
- We never sell your personal data to third parties.
5. Cookies & Tracking Technologies
Our website uses cookies to:
- Improve website functionality.
- Analyse site performance and usage.
- Personalise your browsing experience.
You can control cookies through your browser settings, but some features may not function properly if disabled.
6. Data Retention
We retain your personal data only as long as necessary to:
- Provide services and maintain your customer relationship.
- Fulfil legal, accounting, or reporting obligations.
When data is no longer required, it is securely deleted or anonymised.
7. Data Security
We use technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of data transmission over the internet is 100% secure.
8. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data when it is no longer necessary.
- Object to processing for marketing purposes.
- Request restriction of processing in certain circumstances.
- Request data portability to another service provider.
- Withdraw consent at any time (where applicable).
To exercise these rights, please contact us at info@sparkleprocleaners.co.uk.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
10. Children’s Privacy
Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: info@sparkleprocleaners.co.uk
📞 Phone: 07380 122937
📍 Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
📍 Trading Address: Northfleet, Kent