FREQUENTLY ASKED QUESTIONS
Questions we usually get about cleaning services
What areas do you currently serve?
We proudly serve Kent and South East London, including:
Maidstone, Chatham, Gillingham, Rochester, Strood, Higham, Snodland, West Malling, Meopham, Longfield, Swanley, Sevenoaks, Gravesend, Greenhithe, Swanscombe, Northfleet, Aylesford, Rainham, Bexley, Bexleyheath, Welling, Sidcup, Erith, Dartford, Orpington, Bromley, Lewisham, Eltham, Greenwich, and Woolwich.
Maidstone, Chatham, Gillingham, Rochester, Strood, Higham, Snodland, West Malling, Meopham, Longfield, Swanley, Sevenoaks, Gravesend, Greenhithe, Swanscombe, Northfleet, Aylesford, Rainham, Bexley, Bexleyheath, Welling, Sidcup, Erith, Dartford, Orpington, Bromley, Lewisham, Eltham, Greenwich, and Woolwich.
Do I need to provide cleaning supplies?
Nope! Our team comes fully equipped with eco-friendly and effective cleaning products and tools.
Is there a minimum booking time?
Yes, our minimum service duration is 2 hours to ensure thorough cleaning.
Are your cleaners background-checked?
Standard cleaning includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and trash removal.
Do you offer deep cleaning?
Yes, we do! Deep cleaning covers areas often missed during routine cleanings, such as behind appliances and baseboards.
What’s included in a standard cleaning?
Standard cleaning includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and trash removal.
Can I request specific tasks?
Of course. During booking, you can add special instructions or request add-ons like fridge cleaning or interior windows.
How do I know when the cleaner arrives?
You’ll receive real-time updates via SMS or email once the cleaner is on the way.
Do you charge cancellation fees?
Cancellations made within 24 hours of the appointment may incur a small fee to compensate our team.
What payment methods do you accept?
We accept major credit cards, bank transfers, and secure online payments through our platform.
Can I reschedule my appointment?
Yes! You can easily contact us 12 hours before the service and reschedule.