Who we are
Our website address is: https://sparkleprocleaners.co.uk.
General
These Terms & Conditions apply to all cleaning services provided by SparklePro Cleaners Ltd. By booking a service, you accept these terms.
Services
We provide domestic and commercial cleaning services as described on our website.
All services are subject to availability and confirmation.
Pricing & Payment
Prices are quoted based on the information provided at the time of booking.
Payment is due on the day of service unless otherwise agreed in writing.
We accept cash, bank transfer, or approved payment methods.
Cancellations & Rescheduling
Cancellations or rescheduling must be made at least 24 hours before the appointment.
Late cancellations may result in a charge of up to 50% of the service cost.
Access to Property
The customer must provide safe and reasonable access to the property.
If entry cannot be gained, a cancellation fee may apply.
Liabilities & Insurance
SparklePro Cleaners Ltd is fully insured.
We will not be liable for pre-existing damages, poor condition of surfaces, or wear and tear.
Customers must secure fragile or valuable items prior to cleaning.
Complaints & Quality Guarantee
If you are not satisfied, please contact us within 24 hours of service completion.
We will arrange a re-clean or a fair resolution.
Health & Safety
Our cleaners are DBS checked and follow strict health and safety protocols.
We reserve the right to refuse service if the environment poses health risks.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.